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Ever Have Trouble Printing? Try a Different Printer Driver
Some clients have reported problems with HP laser printers failing to print. Sometimes there’s an error. Other times, the print job just disappears into the ether. It’s unclear why this is happening or how widespread it is, but here’s a workaround that can help. Create a new printer configuration by clicking the + button in System Preferences > Printers & Scanners and selecting your prin... Read more -
Don’t Cook Your Digital Devices in the Summer Heat
As climate change continues to wreak havoc on our weather, many areas are seeing record temperatures this summer—Seattle just recorded its hottest days ever. You may be able to trade your business suit for shorts or skirts to stay more comfortable, but your electronic gear can’t do the same. Keeping your tech cool is about more than comfort—as temperatures rise, performance can suffer, charging... Read more -
Going on Vacation? Learn How to Write an Effective Out-of-Office Message
For many people, increasing vaccination rates mean that long-delayed vacations are now possible, and in-person conferences are slowly starting up again too. But before you head out for the beach or the convention center, you’ll want to write an out-of-office email auto-reply message to send to everyone who tries to get in touch while you’re away. A bit of thought upfront could reduce stress for... Read more -
Reopening Your Office? Now’s a Great Time to Evaluate Your IT Infrastructure
As vaccination rates climb, many businesses are starting to think about reopening their offices and bringing back employees who have been working from home for the last year. That’s a big decision that will undoubtedly vary from company to company, but we’d like to suggest a few things to consider. Please contact us early in such deliberations so we can provide guidance before problems crop up.... Read more -
Two Important Tips for External Storage Devices
It’s tempting to think that most external storage devices—whether simple hard drives or more complicated network-attached storage (NAS) units—are relatively similar because they all do roughly the same thing. However, a recent problem with older Western Digital My Book Live NAS devices highlighted that there can be large differences. In that case, hackers figured out how to cause a Read more -
Two Tricks for Fixing a Mac That’s Restarting Unexpectedly
Although extremely uncommon, it’s not unheard of for a Mac, particularly an older model, to restart unexpectedly. If it happens once, chalk it up to cosmic rays and move on. But if it happens multiple times, try these two things right off. First, use compressed air to remove dust from cooling vents or the inside of the Mac, if you can open it up. Dust can cause heat buildup, which can in turn c... Read more -
Work with iOS App Updates in Your Account in the App Store
If you’ve turned on automatic App Updates in Settings > App Store on your iPhone or iPad, you might wonder how you’d know if an app was updated or what changed. To find that information, open the App Store app and tap your avatar icon in the upper-right corner. Scroll down and you’ll see an Updated Recently list. If you pull down on the screen, that will force it to refresh, and you may see ... Read more -
Archive Email to Avoid Mail Quotas, Improve Performance, and Reduce Clutter
Email is a major part of all our lives, both personally and professionally, and as such, it can add up. Before you know it, you have years of email stored away—potentially tens or even hundreds of thousands of messages. Most of the time, that’s fine. Email doesn’t take up any physical space and not even that much digital space in the scheme of things. However, there are situations where you ... Read more -
Having Trouble Finding Files on Your Mac? Here’s How to Reset Spotlight
For the most part, Spotlight works well. Press Command-Space or use the Search field in a Finder window, and it finds everything that matches your search term. Sometimes, however, Spotlight fails to turn up a file that you know is present, likely due to index corruption. To fix the problem, you can force Spotlight to rebuild its index. (Don’t do this unless it’s necessary since reindexing can t... Read more -
When Asking about Phishing Email, Make Sure to Write Separately Too
Sadly, email is not an entirely reliable communications medium, thanks to spam filters, addressing errors, and server failures. With certain types of email, it’s worth double-checking that a message was seen. One example of that we see is with reports of phishing email, which miscreants use to try to trick you into revealing passwords, credit card info, or other sensitive information. Phishing ... Read more