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Look Up Apple Device Details in Mactracker

It’s difficult for even those who work with Apple devices daily to remember all the details. What processors were available with the 2020 iMac? What resolutions did the Apple Thunderbolt […]

Which Should You Use—a Mac, iPhone or iPad, or Web App?

Illustration of data dashboards on a laptop, tablet, and smartphone, displaying charts and graphs, surrounded by icons representing cloud computing, security, and data connections on a dark blue background.

Apps are everywhere these days, but it can be hard to remember that many exist in multiple versions. You can often run the same app on a Mac, an iPhone […]

Apple Is Shutting Down My Photo Stream—Switch to iCloud Photos

A dry creek bed filled with large, flat rocks is surrounded by dense, green trees and vegetation on both sides, creating a natural tunnel effect. The scene suggests a forest area during a dry season.

Apple has quietly announced that it is shutting down the My Photo Stream service, the company’s first iCloud-based effort at helping users sync photos between devices. My Photo Stream had […]

How to Turn Mail’s Rich Website Previews into Plain Links

A laptop screen shows an email draft comparing a Rich Link Preview with an image and title, and a Plain Link displaying only a URL. The background features a yellow-orange gradient wallpaper.

Sometimes apps can be too helpful. Apple’s Mail on the Mac likes to turn pasted URLs into graphically rich previews, and sometimes that’s OK. But other times, the preview is […]

How Often Should Macs Be Replaced?

A silver MacBook laptop with a Yosemite National Park wallpaper displayed on its screen sits open on a light-colored table, with a blurred plant and striped cushions in the background.

It’s a question as old as the personal computer. When should you replace your current Mac with a new model that’s faster and more capable? If money were no object, […]

What to Do If Your iPhone Takes a Plunge

A hand reaches into clear, shallow water to pick up a black smartphone lying on the sandy bottom. Small pebbles are visible beneath the rippling water.

No one intends to drop their iPhone in a pool or fall off a boat with their iPhone in a pocket. But accidents happen. Happily, Apple has designed the iPhone […]

FAQs about Apple’s Messages App and What Can Go Wrong When Using It

A woman sits on a couch holding her phone, looking stressed with her hand on her forehead. A notification on her phone reads, Message Failed to Send. The message to Mara failed to send.

Most of us rely on Messages every day to text with family, friends, and colleagues. Not surprisingly, we’ve fielded numerous questions surrounding common confusions with this popular app. We hope […]

AutoFill in Safari Not Working? Set “My Card” in Contacts

A computer screen shows a partially filled online form with fields for name, email, date of birth, gender, hometown, phone numbers, and emergency contact information highlighted in yellow.

We heard from a client that AutoFill in Safari suddenly stopped entering her name and address in Web forms when she chose Edit > AutoFill Form or pressed Command-Shift-A, forcing […]

Upgrade Past macOS 10.15 Catalina to Keep Getting Microsoft Office Updates

We aren’t quite ready to recommend that everyone upgrade to macOS 13 Ventura, but if you use Microsoft Office with macOS 10.15 Catalina, you should start planning for an upgrade. […]

Merge Duplicate Photos and Videos in iOS 16, iPadOS 16, and Ventura

A computer screen shows a photo library’s “Duplicates” section, displaying three pink flower images and three purple flower images identified as duplicates, with options to merge items. The sidebar lists photo categories and albums.

It’s all too easy to end up with duplicate photos and videos in your Photos library. The most common way is to use the Duplicate command, but we’ve seen duplicates […]

Category: Troubleshooting