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How Often Should Macs Be Replaced?

A silver MacBook laptop with a Yosemite National Park wallpaper displayed on its screen sits open on a light-colored table, with a blurred plant and striped cushions in the background.

It’s a question as old as the personal computer. When should you replace your current Mac with a new model that’s faster and more capable? If money were no object, […]

What to Do If Your iPhone Takes a Plunge

A hand reaches into clear, shallow water to pick up a black smartphone lying on the sandy bottom. Small pebbles are visible beneath the rippling water.

No one intends to drop their iPhone in a pool or fall off a boat with their iPhone in a pocket. But accidents happen. Happily, Apple has designed the iPhone […]

FAQs about Apple’s Messages App and What Can Go Wrong When Using It

A woman sits on a couch holding her phone, looking stressed with her hand on her forehead. A notification on her phone reads, Message Failed to Send. The message to Mara failed to send.

Most of us rely on Messages every day to text with family, friends, and colleagues. Not surprisingly, we’ve fielded numerous questions surrounding common confusions with this popular app. We hope […]

AutoFill in Safari Not Working? Set “My Card” in Contacts

A computer screen shows a partially filled online form with fields for name, email, date of birth, gender, hometown, phone numbers, and emergency contact information highlighted in yellow.

We heard from a client that AutoFill in Safari suddenly stopped entering her name and address in Web forms when she chose Edit > AutoFill Form or pressed Command-Shift-A, forcing […]

Upgrade Past macOS 10.15 Catalina to Keep Getting Microsoft Office Updates

We aren’t quite ready to recommend that everyone upgrade to macOS 13 Ventura, but if you use Microsoft Office with macOS 10.15 Catalina, you should start planning for an upgrade. […]

Merge Duplicate Photos and Videos in iOS 16, iPadOS 16, and Ventura

A computer screen shows a photo library’s “Duplicates” section, displaying three pink flower images and three purple flower images identified as duplicates, with options to merge items. The sidebar lists photo categories and albums.

It’s all too easy to end up with duplicate photos and videos in your Photos library. The most common way is to use the Duplicate command, but we’ve seen duplicates […]

You Can Now Use Siri to Reboot Your iPhone or iPad

A hand holds a smartphone with the screen displaying Go ahead, Im listening... indicating a voice assistant is active. The phone is plugged in with a white cable, and a bare foot is visible in the background.

Although iOS and iPadOS are extremely stable, there are times when rebooting your iPhone or iPad can eliminate odd or problematic behavior, and there’s no harm in trying it. In […]

What Your Organization Needs to Know About Email Blocklists

A person typing on a laptop keyboard with illustrated email icons appearing above the keyboard, symbolizing sending or receiving emails. A blurred plant is visible in the background.

Spam remains one of the scourges of the Internet, although spam filters do a pretty good job of keeping most of it out of email inboxes. However, those spam filters […]

Photos Library Showing Blank Thumbnails or Having Other Issues? Try This Trick to Repair It

A woman sits at a desk in front of a laptop, looking frustrated or upset, with her hands raised in exasperation. A takeaway coffee cup is on the desk, and a plant is visible in the background.

The Photos app is usually a solid performer, but it does rely on a database behind the scenes, and corruption is a possibility. If you find that your Photos library […]

Most Pantone Color Books for Adobe Creative Cloud to Require Pantone Connect License

Four people work at laptops, surrounded by color swatches, markers, and design tools on a table. A blue notification bar about Pantone colors and Adobe is visible across the image.

Adobe says that Pantone Color Books will be phased out of Adobe Creative Cloud apps, starting with updates to Illustrator, InDesign, and Photoshop released after August 16, 2022. After November […]

Category: Troubleshooting