• August 29, 2023

    Keep Your Apple Devices Cool in the Summer Heat

    June 2023 was the hottest month on record for the planet, at least until July 2023. Among the many ill effects of such heat are what it does to iPhones, iPads, Macs, Apple Watches, and other digital devices. Excessive heat shortens the overall lifespan of lithium-ion batteries and increases the likelihood of both transient errors and hardware failures—iPhones warn you when they’re getting too h... Read more
  • August 17, 2023

    Look Up Apple Device Details in Mactracker

    It’s difficult for even those who work with Apple devices daily to remember all the details. What processors were available with the 2020 iMac? What resolutions did the Apple Thunderbolt Display support? What are the differences between the fifth and sixth generations of the iPad mini? To find the answers to these and many other questions quickly, turn to Ian Page’s free Read more
  • June 6, 2023

    Which Should You Use—a Mac, iPhone or iPad, or Web App?

    Apps are everywhere these days, but it can be hard to remember that many exist in multiple versions. You can often run the same app on a Mac, an iPhone or iPad, and in a Web browser, each of which has benefits. Generally speaking, Mac apps:
    • Have better-designed, more obvious interfaces that improve the user experience
    • Are easily switched to and managed among many oth... Read more
  • June 2, 2023

    Apple Is Shutting Down My Photo Stream—Switch to iCloud Photos

    Apple has quietly announced that it is shutting down the My Photo Stream service, the company’s first iCloud-based effort at helping users sync photos between devices. My Photo Stream had numerous limitations but was free and... Read more
  • April 27, 2023

    How to Turn Mail’s Rich Website Previews into Plain Links

    Sometimes apps can be too helpful. Apple’s Mail on the Mac likes to turn pasted URLs into graphically rich previews, and sometimes that’s OK. But other times, the preview is confusing or takes up too much space. Or you may want to send a plain link so the recipient can see its text. There are three ways to avoid rich link previews:
    • Before pasting a URL into your message, type a spa... Read more
  • April 13, 2023

    How Often Should Macs Be Replaced?

    It’s a question as old as the personal computer. When should you replace your current Mac with a new model that’s faster and more capable? If money were no object, the answer would be easy—whenever you feel like it. For the rest of us, and particularly for organizations with multiple Macs and limited budgets, the question is harder to answer. But answer it we must because most of us can’t do ou... Read more
  • April 11, 2023

    What to Do If Your iPhone Takes a Plunge

    No one intends to drop their iPhone in a pool or fall off a boat with their iPhone in a pocket. But accidents happen. Happily, Apple has designed the iPhone with significant levels of splash and water resistance, so brief exposure to rain or even a quick dunk might not cause any problems. If your iPhone does get wet, follow our advice below to dry it out before calling for more help.

    How W... Read more

  • March 21, 2023

    FAQs about Apple’s Messages App and What Can Go Wrong When Using It

    Most of us rely on Messages every day to text with family, friends, and colleagues. Not surprisingly, we’ve fielded numerous questions surrounding common confusions with this popular app. We hope our answers here will help you use Messages more effectively and work around problems.

    What’s the difference between blue and green bubble conversations?

    A common question is why some conver... Read more
  • January 5, 2023

    AutoFill in Safari Not Working? Set “My Card” in Contacts

    We heard from a client that AutoFill in Safari suddenly stopped entering her name and address in Web forms when she chose Edit > AutoFill Form or pressed Command-Shift-A, forcing her to enter her contact information manually, like an animal. (And yes, the “Using information from my contacts” checkbox was selected in Safari’s AutoFill preferences.) Although we have no idea what caused the pro... Read more
  • January 3, 2023

    Upgrade Past macOS 10.15 Catalina to Keep Getting Microsoft Office Updates

    We aren’t quite ready to recommend that everyone upgrade to macOS 13 Ventura, but if you use Microsoft Office with macOS 10.15 Catalina, you should start planning for an upgrade. Read more